At Gionify, we are committed to delivering high-quality services and ensuring customer satisfaction. However, due to the nature of digital services, we have outlined the following refund and cancellation policy:

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1. Service Cancellation

• Clients may request to cancel any ongoing service by providing a written notice via email.
• Cancellation requests must be made at least 7 days before the next billing or project milestone.
• For fixed-price projects, cancellations after the project has started may result in partial charges based on the work already completed.

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2. Refund Policy

• Web Design & Development Projects:
  Once a project has started and resources are allocated, no full refunds will be provided. Partial refunds may be considered if the cancellation is requested during the early stages of development.
• Digital Marketing Services (SEO, SMM, PPC, etc.):
  These services are billed monthly. Refunds will not be issued for services already delivered or ongoing campaigns. However, future billing will be stopped upon cancellation.
• Branding & Design Services:
  Once creative work (such as logo design or brand materials) has been started or delivered, no refunds will be issued.

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3. Eligibility for Refunds

• Refunds will only be considered in cases where:
  • The service was not delivered as agreed in the contract or proposal.
  • Gionify is unable to complete the project due to internal reasons.
• Any eligible refunds will be processed within 10–15 business days from the date of approval.

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4. How to Request a Refund or Cancellation

Please send an email to [your support email] with your project details and reason for cancellation/refund. Our team will review your request and respond within 3 business days.

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Need Help?

For any questions related to our policy, feel free to contact us directly. We’re here to help and ensure a fair experience for every client.